Privacy Policy

Effective Date:12/20/2025

This Privacy Policy describes how HW Products LLC (“HW Products,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or interact with bewell.pet (the “Site”) and any related services, communications, or online features (collectively, the “Services”).

1) Information We Collect

A. Information you provide to us

  • Contact details such as name, email address, phone number, shipping/billing address.
  • Order and transaction details such as products purchased and order history. Payment card details are handled by our payment processors, not stored by us (except as may be tokenized by processors).
  • Account information such as login credentials, preferences, and saved items (if you create an account).
  • Customer support information such as messages, chats, emails, and other information you share with our team.
  • Marketing preferences including newsletter signups, SMS opt-ins, and communication choices.
  • User content you submit (e.g., reviews, comments, photos, or testimonials), if offered through the Services.

B. Information we collect automatically

  • Device and usage data such as IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and time spent.
  • Approximate location inferred from your IP address.
  • Cookies and similar technologies used to operate the Site, remember preferences, enhance user experience, and support analytics and advertising (see Section 5).

C. Information from third parties

  • Payment processors (confirmation of payment and fraud signals).
  • Shipping/logistics providers (delivery updates and address verification).
  • Marketing/analytics partners (campaign performance and aggregated insights).
  • Social platforms if you interact with our content or connect accounts, subject to the platform’s settings and policies.

2) How We Use Information

We use information to:

  • Provide and operate the Services (process orders, provide customer service, and fulfill requests).
  • Improve the Site and Services (analytics, troubleshooting, testing, and product improvements).
  • Communicate with you about orders, updates, support requests, and important notices.
  • Market and advertise (send newsletters or SMS if you opt in; personalize offers where permitted).
  • Detect and prevent fraud, misuse, or security incidents and to protect our rights.
  • Comply with legal obligations and enforce our terms and policies.

3) How We Share Information

We may share information in the following circumstances:

  • Service providers that help us run the business (e.g., ecommerce platform, payment processing, shipping, customer support tools, analytics, email/SMS providers). They are authorized to use information only as needed to provide services to us.
  • Business transfers if we are involved in a merger, acquisition, financing, or sale of assets.
  • Legal and safety if required to comply with law, respond to lawful requests, or protect rights, safety, and security.
  • With your direction when you ask us to share information or connect features.

4) Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and why we collected it.

5) Cookies, Tracking, and Analytics

We use cookies and similar technologies (such as pixels and local storage) to operate the Site, remember your settings, understand usage, and support marketing. You can control cookies through your browser settings and, where available, through cookie preference tools on the Site. If you disable cookies, some features may not function properly.

We may use analytics tools (e.g., site analytics) to understand how visitors use the Site. These tools may collect information sent by your browser or device, including pages visited and interactions.

6) Marketing Communications

You can opt out of marketing emails by using the “unsubscribe” link in our emails. If we offer SMS marketing, you can opt out by replying STOP or following the instructions provided at signup. Transactional messages (e.g., order confirmations) are not subject to marketing opt-out.

7) Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or receive a copy of your information, and the right to opt out of certain processing. To submit a request, contact us using the information in Section 12.

California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and opt out of certain sharing for targeted advertising. We do not knowingly sell personal information. We may share information with advertising/analytics partners in ways that could be considered “sharing” under California law. You can request to opt out by contacting us.

Nevada

Nevada consumers may opt out of certain sales of covered information. We do not sell covered information as defined by Nevada law, but you may submit a request using the contact details below.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) International Visitors

If you access the Site from outside the United States, you understand that information may be processed and stored in the United States or other jurisdictions where our service providers operate.

11) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12) Updates to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective Date” above. Your continued use of the Site after changes become effective means you accept the updated policy.